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# Running an MTR test on Windows

MTR (My TraceRoute) is a traceroute tool that tests the network connection path between two physical machines over the internet. Combining the functionality of a ping and a traceroute, a MTR allows you to constantly poll a remote server, and see how the latency and performance changes over the path your connection takes across the internet.

There are various reasons our team may request you to provide an MTR report. For example, if you are having an unusual issue with latency, that we are unable to reproduce ourselves, seeing an MTR report may allow us insight into where the issue may be originating. It is always advisable to include a MTR when reporting potential network issues.

To obtain an MTR report on Windows, you will first need to install WinMTR. You can download it [here](https://sourceforge.net/projects/winmtr/). Once installed, start WinMTR, then follow the steps below.

| If you need instructions for running an MTR on Linux, please refer to [this](/en/article/running-an-mtr-test-on-linux-12q0srn/) article.

1. In the 'Host' field, enter the domain name or IP address of the server you wish to target for your connection test.

2. Click the 'Start' button and allow the test to run for approximately 10 minutes before clicking the 'Stop' button.

3. Export the result in either text (preferred) or HTML format and attach it to your support ticket for our staff to analyze.

_If you are using an IP/domain from a shared hosting pterodactyl server, ensure you exclude the ':' and any numbers to the right of ':' (the port)._